Privacy Policy
Effective Date: April 18, 2025
At Casual Heroes Hosting Services ("Casual Heroes", "we", "our", or "us"), your privacy comes first. We are committed to transparency, security, and respecting your rights as a user and customer. This Privacy Policy outlines the types of information we collect, how we use it, and how we keep it safe.
1. What We Collect
- Account Info: Name, email, Discord ID, IP address, username/password (encrypted)
- Hosting Data: Server names, configuration, player activity, usage patterns
- Site Usage: Pages visited, referring sites, and aggregated analytics (non-identifiable)
2. How We Use Your Information
- To create and manage your hosting account
- To monitor server health, abuse prevention, and performance optimization
- To respond to support requests and system alerts
- To improve features, products, and services
3. What We Will Never Do
- Sell or rent your personal data
- Share identifiable data with advertisers
- Use your data to target ads or resell behavior to third parties
4. Data Sharing & Legal Disclosure
We only share data in the following situations:
- With core infrastructure providers (e.g. payment gateways, analytics) under strict agreements
- If required by law, subpoena, or legal investigation
5. Security & Storage
- All passwords are hashed and salted using industry standards
- All server-to-server traffic is encrypted
- Data at rest is encrypted (MySQL, backup volumes, config files)
- Only verified staff have access to admin-level systems
No system is perfectly secure, but we implement regular audits, firewall protections, and proactive security practices.
6. Discord & Bot Data
We may collect your Discord username, server ID, and activity (e.g. joining/leaving, game roles) to enable bot features or game server syncing. This data is never shared outside of Casual Heroes or used for marketing.
7. Your Rights
- You may request access to, correction of, or deletion of your personal data at any time
- You may opt out of activity tracking used for analytics
- We will honor your right to privacy and data portability under applicable laws
Email [email protected] to make a request.
8. Policy Updates
This policy may be updated as our platform evolves. We will notify users via email or dashboard alerts when significant changes are made.
9. Contact Us
If you have questions about this policy or your data:
- Email: [email protected]
- Discord: discord.gg/casualhosts